- August 18, 2022
- Posted by: InventAdmin
- Category: Uncategorized
The world at large is facing so many health challenges, the greatest psychological need of every man is to feel loved and important.
Every patient would love to be called and checked up on, who wouldn’t want to be checked up on? The act of calling on them instills in them a sense of care and professionalism which in return makes them want to access same facility over again there by leading to customer/ client retention and word of mouth marketing automatically comes in from a happy customer, which is very important to the growth of every organization
AT Invent Alliance Bpo which is one of the best firms to outsource your organizational day to day activities in Lagos, Nigeria. Our Agents relates professionally with individual by asking the right question’s and given the right answers there by increasing the growth and recognition of your organization.
BENEFITS OF OUTBOUND/ INBOUND SERVICES AT INVENT ALLIANCE CONTACT CENTER INCLUDES
- Customized Scripting
- Real time appointment, rescheduling and cancellations.
- Multilingual and bilingual capabilities.
- Customized strategies based on your organizational choice.
- Recognition and growth
- Activities’ reminders.
- Booking Appointments with HMO’s
- Seminar and event appointment
- Counseling
- Follow-up on queries on earlier service requests.
- Recording of all complaints/feedback/suggestion from customers and non-customer in the CRM system.
- Queries on products/services and issues.
- Escalations and Complaints from customers for resolutions
- Customers sensitization campaigns
- Customer’s feedback on service resolution.
- Customers satisfaction survey and general enquiries
- Customer information support services
- Cross selling and upselling marketing campaigns.
- Telemarketing
- Campaign management. Booking appointment
- Dynamic orderly filling services
- Advertising and brand management solutions.
INVENT ALLIANCE OUTSOURCING INFRACSTRUCTURE
- CTI- Computer Telephony integration
- ACD- Automatic Call Distributor
- IVR-Interactive Voice Response
- Predictive Dialer
- Intelligent Call-Back
- Universal Queuing
- Call Recording Systems
- Customers Relation Management
EMAIL AND CHAT SUPPORT
Customers are provided with Invent Bpo multichannel platform that allow customers chat with agent real time.
We also provide customers with professional and timely email support to address every query or challenge.
Social media as a valuable channel would seamlessly be integrated as part of our multichannel customer support strategy. These includes Web chat, Facebook, Twitter, Email, SMS. Why not check out our website @ bpo.inventallianceco.com and see detailed list of our services.